Archive for the ‘Customer relationship management (CRM)’ Category

Things You Should Seriously Look At (TUSSLA) Part 1 – iPhone Apps

Monday, January 18th, 2010 by Mark Kelleher

It’s time for a post in the occasional series of things ‘you should seriously look at’ in the marketing space. Today, one of Steve Jobs’s babies – iPhone Apps.

We said in our review of the year in December that this was the year of mobile marketing. Inclusion of mobile at the number 1 spot for growth and potential was almost totally due to Apple’s iPhone Apps. (more…)

Customer Relationship Mmm

Monday, January 11th, 2010 by Mark Kelleher

If I had a pound each time that someone has asked me “what is CRM?”, I’d be on the beach in Malibu right now. And for everyone you meet, each person seems to have a different idea of what this CRM thing is. Everyone seems to be able to agree that it is based on creating a relationship directly with a single customer or prospect, and most agree that it involves personal data in some way. (more…)

Push vs pull messages – Who’s the daddy?

Thursday, December 17th, 2009 by Mark Kelleher

With the way things are going, surely marketing is just glorified customer service in the digital age, providing answers to prospects’ questions. Prospects and customers seem just to want what they want and not be put off by all this silly marketing stuff. The old days of deciding on your messages and getting them out there into people’s brains have long gone haven’t they? (more…)

Personalisation

Wednesday, November 25th, 2009 by Mark Kelleher

Personalisation is a method of marketing that has been on the outer edges of the B2C marketing mix in the past, mostly due to high operating costs, and the fact that mass marketing techniques have met needs. (more…)